SARAL Haryana

Full Form of SARAL (Simple, All Inclusive, Real Time, Action Oriented, Long lasting portal)

SARAL facilitates in aligning with Digital India’s vision of faceless, paperless and cashless service delivery model. SARAL has been developed on Service Plus Framework and aims to transform citizen service delivery in Haryana through complete digitization of over 545 services and schemes of 44 departments/boards/corporations of the state. The vision for SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services across the state.

Features:

• Citizens can apply for 545 Schemes and Services pertaining to 44 departments on a single platform – Click here for list of schemes and services
• Citizens can apply for 342 services pertaining to 40 departments on a single platform – Click here for List of Services
• Citizens can apply for availing benefits for 203 Schemes pertaining to 28 departments on a single platform. – Click here for List of Schemes
• Facility to track status of the application on web portal
• Facility to track status of the application through SMS
• Fully integrated with National systems like RAS (Rapid Assessment System)
• Track the performance of departments based on Service Delivery Index

For more information and availing the services and schemes please go to below website link: http://saralharyana.gov.in

Contact Details:-

Contact Number :– 0172-3968400

Email ID :– [email protected]

What is Saral Haryana

Saral Haryana is an initiative taken by the government of Haryana to provide various government services online to the citizens of the Haryana state. This project was launched with the aim of making it easier for the people to access government services, saving time and effort that would otherwise be required to travel to government offices.

Saral Haryana is an integrated platform that offers around 380 citizen-centric services, such as issuance of certificates, licenses, permits, registrations, and more. The services offered on the platform are available in both Hindi and English, making it easier for citizens to access them.

The platform is built on a robust technology infrastructure that enables citizens to apply for services, track their applications, and receive updates on their status through SMS and email. Citizens can also pay for the services online, making the entire process seamless and convenient.

One of the major benefits of Saral Haryana is that it eliminates the need for citizens to visit government offices to apply for various services. This not only saves time but also reduces the burden on government offices, allowing them to focus on other important tasks.

Another benefit of Saral Haryana is that it is highly transparent. Citizens can track the status of their applications at every stage, which ensures that there is no delay or corruption in the process. This also helps in building trust between the citizens and the government.

Saral Haryana also provides a platform for feedback and grievances. Citizens can provide feedback on their experience with the platform, and any grievances they may have can be addressed through the platform. This ensures that the government is aware of any issues that citizens may face and can take appropriate action to resolve them.

List of SARAL Haryana Kendra

Antyodaya SARAL Haryana

Aligning with Digital India’s vision of faceless, paperless and cashless service/scheme delivery model, Antyodaya-SARAL aims to transform citizen service delivery in Haryana through complete digitization of over 600+ services. The vision for Antyodaya-SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services/schemes across the state. Five of the key components of the Antyodaya-SARAL are as follows:

What is Antyodaya-SARAL Portal:

• A Single Service Delivery Portal for Citizens
• Ability to avail services/schemes from anywhere at any time
• Live tracking of status of service requests
• Timely delivery of services/schemes
• Complete digitization of citizen services/schemes
• Integrated with Parivar Pehchan Patra (PPP) for auto filling authentic and verified details of citizen
• No need to refer to Identification and address proofs from SARAL applicants
• Integrated with Jansahayak Mobile App

Antyodaya-SARAL Dashboard:

• A Service Delivery Accountability Portal for Departments
• Review departments based on performance (Based on RTS compliance, customer rating and delays)
• State-wise and District-wise view of department performance
• Bottleneck report to identify the cause and level at which delay is occurring in service delivery
• Help in process re-engineering of services/schemes that are not performing well

e-Ticketing System:

• A system for addressing query or grievance of citizen
• e-Ticketing dashboard for close monitoring and timely redressal of grievance
• Helps in maintaining transparency in the system
• Real time tracking of status of Ticket/Appeal
• Filing of appeal

Auto Appeal System (AAS):

• Automatic Appeal filed to First Grievance Redressal Authority by the system in case notified timelines breached.
• Auto escalation to Second Grievance Redressal Authority and subsequently to Haryana Right to Service Commission in case no final decision on appeal in 30 working days by First Grievance Redressal Authority and Second Grievance Redressal Authority respectively
• Provision to file appeal by eligible person through Antyodaya Saral Helpline or Portal
• Haryana Right to Service Commission/Second Grievance Redressal Authority may impose penalty on Designated Officer and/or any other official, a part of which may be given as compensation to the eligible person
• Real time tracking of status of appeal

Antyodaya-SARAL Helpline –  0172-3968400

• Call Centre set up to answer citizens queries/grievances, operational 7:00 AM – 8:00 PM (Monday to Saturday, excluding Government Holidays)
• Register and track grievance status on behalf of citizen
• File and track appeal status on behalf of citizen

FAQ for Antyodaya Saral Portal